60 days

Jira and Confluence Cloud: how long a cancelled account's data is kept

After cancellation the data is kept 60 days (15 for trials), then "permanently deleted and cannot be recovered". As Atlassian support states it (https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/), read on 2026-10-11; the deletion clock counts down from it.

Updated 11 Oct 2026, from its newest record.

The record it is computed from

Records behind this figure
Record	As stated	Dated	Source
Atlassian (Jira, Confluence, Jira Service Management): getting your data out, and training AI on it	Atlassian Customer Agreement (effective October 1, 2026), section 13: "As…	16 Oct 2026	Atlassian Customer Agreement; Atlassian Trust:…

Atlassian (Jira, Confluence, Jira Service Management): getting your data out, and training AI on it
As stated
Atlassian Customer Agreement (effective October 1, 2026), section 13: "As…
Dated
16 Oct 2026
Source
Atlassian Customer Agreement; Atlassian Trust:…

Cited in these 2 guides

Each record links to its own page, its source and its permanent copy.

The deletion clock Every figure