Pennsylvania, telemarketing and customer-service call recording exception, use and retention limits (18 Pa.C.S. 5704(15))
A Pennsylvania telemarketing or customer-service business may record calls on one party's consent, but those recordings may be used only by the business for training or quality control and must be destroyed within a year. Licensing them to an outside buyer is use by someone other than the business; whether training means only staff training is not stated.
Dated 19 Oct 2026Source checked 19 Oct 2026Basis: primary text
In the source's own words
“(15) The personnel of a business engaged in telephone marketing or telephone customer service by means of wire, oral or electronic communication to intercept such marketing or customer service communications where such interception is made for the sole purpose of training, quality control or monitoring by the business, provided that one party involved in the communications has consented to such intercept. Any communications recorded pursuant to this paragraph may only be used by the business for the purpose of training or quality control. Unless otherwise required by Federal or State law, communications recorded pursuant to this paragraph shall be destroyed within one year from the date of recording.”
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